Most of us, especially us business owners who rely on technologies to keep our businesses functioning, can't see ourselves living without them.
Remote onboarding tools
More people nowadays choose remote employment and more firms adopt this new model, so remote onboarding processes are increasingly reliant on technology. When it comes to employing new staff and familiarising them with their roles and the company culture, onboarding is critical.
Starting a new job in a remote environment might present challenges for employees. Employers should be aware of this, because around 64% of employees would leave a new company within the first year if they had a bad onboarding experience.
Businesses that use technology to ensure that every stage of the onboarding process is seamlessly planned and executed will be able to make their new team members feel valued and welcomed.
Live chat and conversational marketing
The B2B space is already dominated by chatbots and other conversational marketing activities in order to generate and nurture leads.
People expect genuine human interaction that delivers immediate responses to their questions or pain points. It is thought that 90% of customers expect an “immediate” (10 minutes or less) response to their support questions.
Nobody wants to send an email and then wait a week for a response from customer service. Businesses are looking into ways to make the sales funnel process seamless by incorporating live web chat, TXT, and social media messaging so they can deliver the quick gratification that people are looking for.
Do you feel overwhelmed by all the technologies? Need help?
Contact me and let's sort something out!
Hi, I am Marion of Marion Metz Solutions